Thank you for your interest in our cabins! Please note that these are remote cabins located on 14 secluded acres. While we try our best to make all the listed services available; however, if there is a problem, it will take us time to get them fixed. Please come prepared with that information in mind! This is NOT a city-based hotel! To see our full rental policies, please go to https://www.dolcevitacabin.com/hocking-hills-cabin-poilcy.html